How do I get to the products page?
To navigate to any page on our website click the sidebar menu button (≡) in the top right corner.
This will open the sidebar menu, which has links to all the pages on the site.
All page links can also be found at the footer of each page.
If you're still having trouble, you can get to the products page by clicking here.
Where are you located?
KOPA is an online e-commerce business.
However, our headquarters are located at:
Head Office
Australia Street Studio
71-73 Australia St
Camperdown NSW 2050
What is the difference between creating an account and subscribing?
Subscribing means that you are signing up to our newsletter.
You will receive updates about new product releases, interesting and informative blog posts, and limited time sales
offers.
By creating an account, you will receive access to all the aforementioned updates via our newsletter, and you will
also gain access to your purchase history. Creating an account also allows you to checkout much faster, as your
shipping and payment details are saved and auto-filled during checkout.
To view you purchase history, sign in via the account login page here.
You can get in touch with us via one of the channels listed below.
Head Office
Australia Street Studio
71-73 Australia St
Camperdown NSW 2050
This is not a showroom, however feel free to drop by and have a chat. We're happy to shout you a coffee and
show you some of the products we have.
Monday - Friday
10:00am - 5:00pm
Online
You can also get in touch with us via the contact form on our 'contact us' page or send an email to
How big is the couch?
The Kube dimensions are as follows:
Seat Module
L900mm x W925mm x H650mm
Seat Height 350mm
Armrest Module
L265mm x W930mm x H650mm
Is the upholstery removable?
Absolutely, the upholstery on the Kube is completely removable and washable.
Need to wash the upholstery or remove a stain? No problem.
Want to buy a new upholstery colour to update your couch? No problem.
Do you mean just the seating upholstery?
No, the entire upholstery fabric is removable and can be washed or replaced.
From the cushion covers, to seat upholstery, and even the backboard, all the upholstery is removable.
And you don't need to be a seamstress to remove them either, they're all just enclosed with zippers.
What is the Kube made from?
The Kube's frame is made from powder-coated steel,
The seat cushioning is made from high density memory foam with a reflex foam top.
There is also a sinuous spring board underneath for extra support.
The removable upholstery is a quilted cotton inner-layer and polyester fabric outer.
We have also stitched the upholstery in sections to prevent the cotton inner-layer from shifting.
Does the Kube assemble without tools?
Yes, the Kube can be assembled completely without the use of any tools.
We use large thumb screws and push-pin connectors to make everything snap into place.
Where can I try the Kube?
With our 30-day risk-free guarantee, you can try the Kube in the comfort of your own home.
If you're not happy with it, just return it and we'll give you a full refund.
Please refer to the Return Policy section in the FAQs for more information.
Alternatively, if you're in Sydney, feel free to drop by our office.
We've got a Kube sitting in our lobby and we're happy for you to come by and have a chat.
Our address is in the 'General > Location' section of the FAQs and we're open regular business hours.
We're also in on the weekends sometimes, so if you'd like to arrange a more suitable time for you to come by, get
in touch with us via the contact form on our 'contact us' page, or shoot us an email to ciao@kopalife.com to
organise a time to come by.
What power source does the Klipse use?
The Klipse wall light needs to be hardwired into your home's main power source.
It's easy enough to install, but we still advise getting someone with a little electrical knowledge to install it.
How do I change the bulb in the Klipse?
The light source within the Klipse is an LED Light strip which has an expected lifetime of up to 50, 000 hours.
At hours 8 per day, it would last up to 17 years.
Do you ship interstate?
KOPA ships Australia-wide, however there are additional shipping costs involved.
Shipping and delivery costs are dependent on the item(s) purchased, and the delivery location.
How much does shipping and delivery cost?
KOPA currently offers FREE delivery in Sydney Metro. This applies to all purchases.
For all other locations, shipping cost is determined by the volume and weight of the product(s) and the delivery
location.
Proceed to checkout to calculate the shipping costs on your order.
When will my order arrive?
As we are a growing company, the first couple of shipments can take longer to arrive.
Delivery time-frames are dependent on whether the item(s) purchased is currently in stock, and the
delivery location.
Here at KOPA, we utilise a build-to-order system for our larger items.
That means that items are made specifically for each customer only once an order has been made.
Lead times for our larger items is usually 8-12 weeks.
For our smaller items, as long as we have it in stock, delivery is usually made within a week.
If you'd like an estimate on a particular item, simply contact us through the contact form on our website, or send
an email to ciao@kopalife.com
Do you offer delivery outside of work hours?
If you're in Sydney Metro, then we can definitely work out a delivery time that's convenient for you (within
reason).
After placing an order, simply contact us through the contact form on our website, or send an email to
ciao@kopalife.com to organise a delivery time that works for you.
What about weekend delivery?
As long as the delivery time is between 9am and 5pm in Sydney Metro, Saturdays and Sundays are fine.
Do I need to be home to receive a delivery?
We can leave your delivery somewhere safe if you're not home, however we do not accept any responsibility or
liability for any products going missing. You can add delivery instructions to your order during checkout.
What if I'm not home to sign for the delivery and I'm not comfortable with leaving the delivery unattended?
If a delivery cannot be made, we'll try to redeliver on another day. If the re-delivery still can't be made then we'll
leave the order at a nearby collection point for you to pick up. We have over 1400 collection points Australia-
wide.
Will I be given updates on the delivery progress?
We'll send you a notification when your delivery is dispatched. You'll receive tracking details that will allow
you to track the progress of your delivery online.
Is there anything I can do to speed up delivery?
Leaving delivery instructions during checkout can be very helpful to the courier.
Having a safe place for the courier to leave your package without requiring a signature can dramatically
decrease the amount of time it takes for you to receive your order.
If you can organise a safe place for the courier to leave the parcel it ensures that your order will be left at your
address and a re-delivery won't be necessary.
Alternatively, you can have the delivery made to an address where there will be someone available to sign for
the delivery. This could include your neighbours or even your work address (for smaller items).
Can I recycle the packaging?
Cardboard boxes can be recycled in your council paper and cardboard recycling bin.
For soft plastic, check your curbside recycling bin or with your local council whether they're accepted.
You can also recycle the soft plastic at any REDcycle collection point (found at most supermarket stores).
Unfortunately, KOPA cannot make deliveries to PO Boxes or Parcel Lockers.
We can leave your delivery somewhere safe or at your doorstep if you're not home, however we do not accept any
responsibility or liability for any products going missing.
How does the 14-day risk-free guarantee work?
We currently provide a 14-day trial on all products. If you're unhappy with your purchase, return any products
within 14 days and, as long as they are in working order, we'll refund the full purchase price!
How do I return something?
For returns in Sydney Metro, let our team know via our contact form on the 'contact us' page or ciao@kopalife.com
and we'll organise a suitable time for us to pick it up from you. This pick up will be free.
For returns outside of Sydney Metro or NSW, contact us through the methods listed above and we'll provide you
with a return address. Return shipping is not covered.
All KOPA products come with a warranty.
Please refer to the product information section on each product page for the warranty details.
How do I claim the warranty?
If your product is still within the warranty period and you believe it is defective, contact us through the contact
form on our 'contact us' page or via ciao@kopalife.com
Please include your name, contact details, receipt or proof of purchase, and why you believe the product is
defective, along with any accompanying evidence you may be able to provide (e.g. pictures)
I bought a KOPA product second-hand but it's still within the warranty period. Is it still covered?
Warranty claims can only processed for the original purchaser and are non-transferable.
What happens to returned goods?
All returned products are either donated or recycled.
How long will it take for my refund to return?
Refunds are processed at the end of the calendar month after returned items are received.
Refunds may take 3-5 business days to be cleared by your financial institution.
Refunds are non-transferable and can only be made to the original purchaser
We can only process refunds via the original payment method. In some cases, you may have the option of
selecting store credit.
Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items
immediately. These must be reported within 7 days of the delivery. Faulty claims outside the 7 day reporting period
will be assessed under warranty. To report an issue, email us at ciao@kopalife.com. Don’t forget to attach
photos of the product and provide us with as much information as possible so that we can assist you.
Our team will review your claim and contact you via email with the next steps.
All returned goods must be
wrapped in packaging as our couriers do not transport unpackaged items.
Therefore, we strongly recommend that you keep the original packaging if you
would like to return the goods.
Please note all returns delivery costs are to be charged by the customer, until product is received by us, and reviewed to ensure return is satisfactory, in which case we will reimburse the delivery cost to the customer.
For all change of mind returns,
please note that it is your responsibility to ensure that the items are
returned to us in the same condition and packaging you received them. Our
Distribution Centre Team assesses every item that is returned to us. If the
product is not returned in its original condition or packaging, a striking fee
of 50% of the full product price (before any discounts) will be deducted from
your refund.
If you have received a faulty or
damaged item that needs to be returned and you have disposed of the original
packaging, we kindly ask you to source alternative material, for example,
bubble wrap. Please note that the striking fee does not apply to faulty or
damaged items.
What payment options do you accept?
We accept payments via credit card, debit card, Afterpay, PayPal & Google Pay.
For security reasons, we do not accept payments via cheque, over the phone, or money transfer.
Please refer to Afterpay, Google Pay & PayPal for their terms and conditions of service.
Accepted Credit or Debit cards include VISA, MasterCard, and American Express.
We do not accept Diners Club or any Union or other financial institution card.
KOPA offers an instalment payment method through our partners Afterpay.
4 easy payments every 2 weeks, Interest-Free!
With Afterpay, as long as you aren't late on a payment, you won't pay a cent over the order price.
You can order your KOPA products now and pay only a fraction of the purchase price today.
You can apply for an Afterpay account during checkout.
For more information, or for their terms & conditions of service, please contact Afterpay.
We also accept Google Pay and PayPal for alternative, easy, and secure online payment options.
Proceed to checkout and click on the Google Pay or PayPal icons to pay using either.
KOPA does not charge any fees for using these services, however, refer to both Google Pay & PayPal for their terms
of service for users.
Do you guys wholesale?
Here at KOPA, we are open to any wholesale opportunities. To find out more information, simply contact us via the
contact form on our 'contact us' page or send an email to ciao@kopalife.com
We offer trade discounts for architects, builders, designers, developers, and stylists.
Apply for a trade account and we'll get back to you with information on our trade policies.
To apply, get in touch with us through our contact form on our 'contact us' page or send us an email at
KOPA works together with businesses to help achieve their goals and visions.
If you would like to know how we can help you achieve your vision, get in touch with us through the contact form on
our 'contact us' page or send us an email to ciao@kopalife.com
We take complaints very seriously here at KOPA.
We also welcome any opportunity for feedback and suggestions on how we could improve.
If you have any issues or complaints, please get in touch with us via our contact form on our 'contact us' page or send
us an email to ciao@kopalife.com
We will endeavour to resolve any issue to the best of our ability.